White/grey line on my Fitbit Inspire HR

[annasun1812]

 have just got the Inspire HR and there is a white line across my screen that stays.  I have set it up and app working and it's fully charged.  I did press button in 5 secs and off only smiley face appears is showing it fully charged.

thanks

Moderator edit: title format

[AlvaroFitbit]

@annasun1812, welcome! Thanks for being part of our Community!

Let me help you with your Inspire HR showing a white line on the display and thank you for restarting the device. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[gemjams]

Hi

I have just bought an inspire hr and i am having the same problem as you. When updating it says it has failed also.

Did you get any further forward with a solution?

[Sandalphon]

Hi,

I just received my Fitbit HR and having exactly the same issue.

Fitbit completely charged, coupled it with my phone and after that nothing but a white line appears. No green light blinking, no reaction when pressing on buttons... Same behaviour after restarting the device... Thanks in advance for helping out here.

[Regina97]

I just purchased the InspireHR and I am having the same problem.  it is charging and there is a white line that stays on the screen

[gemjams]

i have never seen any lights appear. i have decided to take the inspire hr back and get a refund

[gemjams]

i think it is to do with the comparability of the device to the watch.

i specifically asked the man in the shop and he said if you can get the app then the phone should connect BUT it doesn't.

i have an android version 9 or something like that

[Faye97]

I got an inspired today and the same thing is happening 

[Regina97]

no matter what it continues to say that the set up has failed.  I dont know what to do

[amcgowan]

Same thing happening to me. How did you fix it? Mine is brand new just out of the box. 

[AlvaroFitbit]

@amcgowan Welcome! It's good that the community is growing! Sorry for the delay in my reply.

You can restart your device by following these instructions to see if this helps resolve the issue.

Keep me posted.

[xeddieboix]

Restart the phone. I have an android Samsung Note 9, nothing worked. I restarted my phone, went back into the app and it will give you an option to update my new Inspire HR. The update will take about 30 mins.