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White line across Inspire HR screen and not restarting

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‎01-03-2020 22:37

‎01-03-2020 22:37

Hi there 

 

I received my brand new Inspire HR yesterday and I've been trying to set it up. It's on my app but I can't get the firmware update to work. It tells me it can't do the update because the battery is too low, even though it's at 50% and charging.

 

Ever since I plugged it in the first time, a white line has been across the screen that doesn't go away. I've tried unplugging and replugging but the line remains.

 

I've also tried restarting it but nothing happens...

 

Any help would be appreciated. 

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‎01-05-2020 08:42

‎01-05-2020 08:42

@jaydels17 It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR showing a white line and thank you for troubleshooting this issue. I have created a ticket for your so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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