White line across the screen on Inspire HR

[Samjade27]

I have just got the Inspire HR and there is a white line across my screen that stays even when you move to different screens and only goes when the screen is off. I have tried restarting but had no luck at it going has anyone else had any issues like this or any suggestions?

Moderator edit: subject for clarity 

[sailorbear510]

Did you complete the firmware update? 

[Vjoseph]

There's no update showing on the app for Inspire HR Firmware. I am still unable to change clock settings or see anything on the display except for the white line accross 

[LiliyaFitbit]

Welcome to the forums @Vjoseph ! I am sorry for the delayed response. 

Thanks so much for taking the time to troubleshoot the issue you're experiencing with your Inspire HR screen showing a white line. I appreciate your efforts to change the clock face on your device and confirming that is has the latest firmware. Have you tried to restart your device by following these steps: How do I restart my Fitbit device?

Please keep me posted.

[annasun1812]

This is happening to me also.  I have it plugged in and press button but won't restart and white line still shows. fitbit inspire hr

[DanielFL]

I just got an Inspire HR as well (had the white line when first turned on).  Start the process to connect the device to your phone via the app, it will download a firmware update.  It took a little while for my phone to d/l.  The Inspire should be plugged into it's charger and have at least 50% charge before it can start the firmware update (mine didnt start until it was over 50% so it might be worth waiting until ~60%).  Once the app downloads the update it will install the firmware (step 3 of 3).  After that you should be good and have access to the Inspire to make any changes/customizations you want.

[LiliyaFitbit]

Welcome to the Fitbit Community @DanielFL. It's nice to see you again in our Community Forums @annasun1812. I am sorry for the delayed response. 

@annasun1812 thank you for joining the conversation and sharing that you're experiencing the same issue with your device. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

@DanielFL Congratulations on your new Inspire HR! I appreciate your participation in the Forums and sharing your experience and solution. Thank you very much for your time and efforts to help. 

If you have any questions, feel free to let me know.

[Floyd-M-Brown]

I cant turn off my fitbit inspire and their is a white line across it also it wont sync

[Floyd-M-Brown]

Can you help me with my inspire

[Arandall1]

Hi

Did you get a response re your post ?

My hr inspire doing same. White line, wont charge, wont reboot ?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Floyd-M-Brown @Arandall1. I am sorry for the delayed response.

@Floyd-M-Brown thank you for joining the thread and sharing the details of the issue with your device. I appreciate your efforts to resolve this. I would like to confirm if you continue experiencing this issue, I will be glad to follow up. 

@Arandall1 I appreciate your participation in the Forums and sharing that you're experiencing the same issue. I could see that you got in touch with our Support team about this and that they were able to help you. Thank you for your time and efforts.

I'll be around. 

[akidta]

Same issue with the new Fitbit Inspire HR: the white line that doesn't go away, the connection to the device cannot be established. I got it as a present for a family member and I'm returning it to the store. Disappointing. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @akidta.

I appreciate your participation in the Forums and sharing that you experienced the same issue with your device which you received as a gift. I understand how disappointing this is for you and I'm sorry to hear that you decided to return it. I appreciate your feedback since this helps us to keep improving. 

I'll be around if you need further assistance.

[DanielFL]

Before returning, if you haven't tried this already, give it a go (from a prior post):  Start the process to connect the device to your phone via the app, it will download a firmware update. It took a little while for my phone to d/l. The Inspire should be plugged into it's charger and have at least 50% charge before it can start the firmware update (mine didnt start until it was over 50% so it might be worth waiting until ~60% or just a full charge). Once the app downloads the update it will install the firmware (step 3 of 3).

This should make the white line go away and the device will function properly

[SunsetRunner]

Having the same problem.  The issue is that it won't setup until it's charged past 50% but the white line situation won't let it charge at all? So how do we get it to charge then?

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. Thank you for your reply, @DanielFL. 

@DanielFL I appreciate your participation and sharing the helpful tips. Thank you for your time and efforts to help other users. 

@SunsetRunner thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your efforts and recommend following the troubleshooting steps from this help article: Why can't I update my Fitbit device? 

Let me know if the issue persists, I'll be around. 

[Cybermoose]

Why isn't this functional out of the box?  It seems insane that there's a firmware update that I have to wait 30 minutes (!!!) for and needs a 50% charge even when plugged in just so it can give me a heartrate while I lift.  If it isn't functional immediately out of the box (pending it has sufficient charge) then why is it being shipped?

0/1 in workouts so far.  Hopefully that picks up soon.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cybermoose. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I recommend checking the following help articles with useful information about the heart rate tracking and workouts: How do I track my heart rate with my Fitbit device? and How do I track my workouts with my Fitbit device?

Feel free to reach out if you have any questions.

[Tracy811]

My mom is having the same issue!

[Ren54]

I just bought my fit bit Inspire and trying to set it up.  I charged my fitbit last night and seeing the white line across my screen.  I can't seem to change the clock setting or get the white line to go away.  I could just cry. This is so frustrating and upsetting.