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White line across the screen on Inspire HR

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‎03-26-2019 10:02 - last edited on ‎11-13-2020 17:28 by

‎03-26-2019 10:02 - last edited on ‎11-13-2020 17:28 by

I have just got the Inspire HR and there is a white line across my screen that stays even when you move to different screens and only goes when the screen is off. I have tried restarting but had no luck at it going has anyone else had any issues like this or any suggestions?

 

 

 

Moderator edit: subject for clarity 

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65 REPLIES 65

‎12-11-2020 18:08

‎12-11-2020 18:08

I would like to thank everyone who posted the solution to this problem (download/install the firmware update with a smartphone or tablet, since it can't be done with the fitbit connected to a PC). I spent an hour on the phone with tech support, who didn't know that the Inspire HR needed to download and install an undocumented firmware update. We have waited through 4 replacements (at a month a piece), each one arriving with the same outdated firmware as the first one. As an out-of-box experience, I would liken this to the experience of Brett in the first Alien movie, where the "product" blasted out of the package, wrapped itself around his face, and injected a deadly parasite. To whoever at Fitbit decided it was OK to ship a product with outdated firmware: Congratulations! Your user-hostile decision has cost your company a fair amount of customer goodwill.

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‎12-24-2020 23:09

In response to DanielFL

‎12-24-2020 23:09

What update are you talking about? I just got an Inspire HR, but I haven't seen anything about updates. Is there something else I have to do besides download the app and do what it directs?

 

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‎12-24-2020 23:15

In response to DanielFL

‎12-24-2020 23:15

I got my fitbit to charge fully, and then was able to connect it to my device. It still has the line over it and isn't reading anything. Is there a solution for this that anyone knows of?

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‎12-25-2020 05:22

In response to MasterSquirrel

‎12-25-2020 05:22

You have to connect from a phone not a computer. They don’t say this anywhere but it is what worked for me.

Sent from my iPhone
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‎02-06-2021 01:50

In response to Floyd-M-Brown

‎02-06-2021 01:50

Same here

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‎04-14-2021 17:35

In response to CThiso

‎04-14-2021 17:35

I had the exact same issue. Tried to set up on the computer, but the windows app did not offer to update. I finally found this thread that said to connect to the smartphone app, so we did.  Once connected, the app had a bright red arrow when you went to your device. I tapped that, and the firmware update began.

You know, FitBit, you could save a lot of support if you would explain this somewhere!!!

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