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White line on Inspire HR

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‎12-21-2019 11:58

‎12-21-2019 11:58

My boyfriend just purchased the Fitbit inspire HR for Christmas, we have charged and downloaded the app and all I get is a white line on the screen? I cant do anything or see anything. Tried to reset by holding down button still nothing. Can someone help me?

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‎12-21-2019 20:04

‎12-21-2019 20:04

I was wondering the same exact thing after purchasing this for my daughter.  I also tried to update the app/firmware for the watch and it won't allow me saying it is unable to connect with fitbit.com......

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‎12-21-2019 21:20

‎12-21-2019 21:20

Try sending it back!

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‎12-22-2019 09:09

‎12-22-2019 09:09

I just received mine. It's not HR but with the same problem. Done all the steps, can't see anything but a white line. It's synched to my phone just fine.

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‎12-22-2019 09:49

In response to PulseSMK

‎12-22-2019 09:49

I was able to get it working with the help of my spouse. We uninstalled the app and reinstalled and it started to work.Sent from my Samsung Galaxy smartphone.
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‎12-22-2019 09:52

In response to Bigtings16

‎12-22-2019 09:52

Thank you for your email!
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