Last night, I received my Inspire HR and preceded to set it up. I began doing this process through my Windows 10 computer. The tracker appears on the app as though it is fully functioning, and I am able to sync the device, but there is a white line on the screen of the tracker that will not go away. Although I have the option to change the clock face, other features, etc. on the app, they never appear on the screen of my Inspire HR. When I try to change the clock face through the app, the screen loads for a while and says that it cannot connect to my tracker although I can sync it somehow. I have tried restarting, troubleshooting, and disconnecting and reconnecting my new Inspire HR multiple times but nothing seems to work. I have tried other solutions posted on this site too but to no avail. I have taken all other devices off of my account, disconnected them from Bluetooth, and tried reconnecting, also. I eventually was able to restart the device, but immediately after the setup process was over, the white line reappeared. I have seen many people say that it is installing an update, but I did not authorize any type of update through the app on my laptop or android phone. I left the tracker plugged in all night, also, in the hopes that this "update" would complete installing but nothing has happened. Any advice or help at all is much appreciated.
