Will computer dongle work for Syncing the Inspire HR?

[SteveReiss]

Hi!

I have upgraded my Flex (after 4.5 yrs) to an Inspire HR yesterday.  The upgrade & device registration went great!

Will the computer fob / dongle that connected & synced my Flex be able to perform a sync with The Inspire?  I have tried via the Windows 10 App and it always fails with "Device Not Found"

Thanks!

Steve

Moderator edit: updated subject for clarity.

[AndreaFitbit]

It's nice to see you back @SteveReiss. I'll be glad to assist you with your syncing your Inspire HR with the dongle you used to sync your Fitbit Flex. 

Make sure that you have installed the Windows 10 App and not Fitbit Connect on your computer. If you complete the requirements you should be able to sync your Inspire. Please check help article Why won't my Fitbit device sync?

Let me know if you need further assistance. 

[SteveReiss]

After a couple of days and a few more tries, the Inspire HR is now syncing on my Win10 machine with the old dongle.  I did not do anything different...

[sacdadi522]

I tried it with the FitBit connect and it syncs fine.

[Bill_k]

I use a dongle for my newer  fitbit and was disappointed to find that the fitbit had to be within  inches of the dongle for it to work or i would get the same error message. The cable length on the magnetically attached power charger is ridiculously short as well.

[AndreaFitbit]

Thanks for getting  back to us @SteveReiss, @sacdadi522 and @Bill_k. I'll be glad to continue assisting you with your syncing with your syncing with your dongle inquiry. 

@SteveReiss, I'm glad to hear that you were able to sync your Inspire HR with the dongle without doing anything. 

@sacdadi522, thanks for letting us know that it syncs fine with Fitbit Connect. 

I appreciate your feedback regarding proximity to sync and the charging cable @Bill_k . We take our customer's feedback into consideration for future products improvement. 

Keep on visiting the forums.

[SteveReiss]

Thanks for these recent posts... I have long since resolved this issue.

[AndreaFitbit]

Hey @SteveReiss. I'm sorry for the delay, I just returned from some time off of Fitbit and I'm replying my posts. 

Keep on visiting the forums! 😁