Will my Inspire HR show me distance walked?

[catoat1888]

Hi, I walk easily 5 miles per day, but when I track the walk under 'Exercise' it gives a distance of around half of that, split into laps - I don't want that!!!! I want it to show me how far I've walked, not split into laps - how can I fix this?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@catoat1888 Thanks for joining us! Sorry for the delay in my reply.

Let me help you with your Inspire HR not showing distance. Where are you viewing this information? Could you share a screenshot of what you are seeing on your account? How are you recording this activity (using only your tracker or connected to your phone's GPS)? It sounds as if it is the latter as you mention you are getting splits. If this is the case then lets try refreshing the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

If you still need help please add more information about the issue so I can better assist you.

Let me know how it goes.

[catoat1888]

Sent from my iPhone