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Won't connect to phone

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‎12-29-2019 11:54

‎12-29-2019 11:54

Got Fitbit inspire hr for Christmas, it can not be found via the app or on Bluetooth. Device will turn on and display setup but other than that I can not get connected or setup.

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‎12-29-2019 20:19

‎12-29-2019 20:19

Hi @Natalie.l.j That is annoying for you! What phone are you trying to set up with? Is it on the Supported Devices List  ? Try THIS  Help Article on set up issues. Please come back here if you continue to have problems.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-30-2019 09:49

In response to NellyG

‎12-30-2019 09:49

Hi NellyG, yes my phone is compatible with the Fitbit. I have tried with Android and iPhone and still no luck.

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‎12-30-2019 16:04

In response to Natalie.l.j

‎12-30-2019 16:04

Try all the steps in the article I linked above. Come back if you still have problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-30-2019 20:59

In response to NellyG

‎12-30-2019 20:59

I hope the steps you listed work better for Natalie than for me. I am having the exact same issue with a new fitbit, and yes, it is compatible with my device.  I'm about to give up and return it. So disappointed. 

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