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Won't stay charged

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‎08-23-2019 16:46

‎08-23-2019 16:46

I purchased my Inspire on August 19th but it won't stay charged. I referred to the Help article but I still have to charge it three or four times a day because it won't stay charged longer than six hours. Any suggestions?

Rebecca

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3 REPLIES 3

‎08-23-2019 19:42

‎08-23-2019 19:42

Hi @Bartville  I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-24-2019 06:25

In response to NellyG

‎08-24-2019 06:25

Nice to see that you're digging into the Fitbit Forums @Peacelillyde, let me give you a warm Welcome to our Community. Thank you for bringing this to our attention @NellyG.

 

Thanks for read our help article. I will open a case for you, so our Support Team can evaluate your case. You should soon receive an email from Customer Support at the email you used to register with the Community forums.


I’ll be around the Community if you need anything else. Have a nice weekend ! Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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‎08-27-2019 07:00

‎08-27-2019 07:00

Thank you Fitbit help personal! The issue was my device and I'm being sent a new one. You guys are the best. 😀

Rebecca

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