Won't turn on?

[MFarley1]

Brand new Inspire.  It is charging 90% now.  I can look at the setup online, but the screen won't react....just a solid line across the screen.  Won't restart, come on...no clock...nothing but a line.

[SteveH]

That sounds like it might be trying to do a firmware update and that line is the progress bar (most fitbits tend to need an update when first used). Fitbit have a guide for when an update fails: https://help.fitbit.com/articles/en_US/Help_article/2047/

[MFarley1]

Thanks! Yes it was waiting for the firmware upgrade. All set now.

Sent from Yahoo Mail on Android

[DannaS]

I'm having the same problem bought it yesterday, charged it, but the screen is black, if you press the button a design shows up with the set up msg scrolling across the bottom.

[SteveH]

@DannaS that message is all it will display until it has been through the setup process. Have you done that yet? If not, here are the instructions: Help article: How do I set up my tracker?

[DannaS]

BTW...is Charge2 the name if the device? I have about 15 devices showing
but I can't only pair to Chatge2 and something names Isa

[SteveH]

I'm afraid only you will know what device you have bought

[DannaS]

Hmmm  well like the fitbit, my ESP isn't working today, it doesn't state in the manual what the device is named, so I have no idea if the device is even listed as none of them will pair with my phone.  Even Comcast includes the equipment name so you know if it shows up as a connection...this is more trouble than it's worth I believe I will be returning it to the store today.

[DramaQueenDiva]

Hi @DannaS,

No, this is not the Charge 2 device.  I have included a picture of all the devices below:

Current devices as of 9/22/19

[DannaS]

Thank you!  It's not showing up in my bluetooth list, therefore I can not complete the set up, most likely because the device won't turn on...lol  Although it's fully charged all you see on the display is the dot pattern logo...but I'm doing really well, I've burnt 520 calories today and didn't even have to put the tracker on! 

[DannaS]

Good Morning!  I found someone who got the inspire working, he didn't know how but it worked.  Would you know why this morning it won't pair with the phone saying the passcode is wrong? 

[YojanaFitbit]

Hi @DannaS, it's nice to see you around. I'm glad to see that you're all set now @MFarley1, thanks for following those steps. Sorry for the delayed response. 

@SteveH and @DramaQueenDiva thanks a million for your help. You did a great job.

I really appreciate the time you've taken to troubleshoot your new Fitbit device. I'm glad to hear that you found someone that helped you to finish the set up process.

About the amount calories burned that your Fitbit app provides, it takes into account your BMR, the activity recorded by your Fitbit and any manually logged  activities. If you're not wearing your Inspire your Fitbit account will estimate the amount of calories burned using your personal information. You can read more about how Fitbit calculates calories burned here: How does Fitbit estimate how many calories I've burned?

If you keep having syncing issues, please confirm that you're using a compatible device and follow these syncing steps. 

Fitbit Inspire doesn't use a passcode to sync with your phone. If you keep receiving this error message, please send us a screenshot of what you can see from your end. You will find the instructions on how to do so here.

I'll be around.