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Won't turn on

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‎05-05-2020 04:26

‎05-05-2020 04:26

Hi, I have just received a brand new inspire and it will not turn on. I have followed tips from others and still it will not turn on. So disappointed. 

Any ideas please?

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‎05-05-2020 06:52 - last edited on ‎09-03-2024 06:00 by Fitbit Moderator

‎05-05-2020 06:52 - last edited on ‎09-03-2024 06:00 by Fitbit Moderator

Hi, @Chloe1303 have you given it a good charge?  Ideally your Fitbit would arrive with some charge, but just in case I would advise plugging it in to charge for a bit if it is not turning on.  A wall charger is fine as long as it is UL/CE certified.  The original charger that came with your phone or table is ideal.  

Once it has had some charge (recommend at least 30 mins) give it a restart.  While it is still plugged in and charging (even if the screen is completely blank and does not seem to be charging) press and hold the button for at least 5 seconds (you may need to hold it longer) .  Hopefully at that point it will burst into life and you will be able to follow the instructions to set it up.

Let us know how it goes.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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