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Working perfectly, won't connect to app

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‎10-11-2023 08:25 - edited ‎10-11-2023 09:08

‎10-11-2023 08:25 - edited ‎10-11-2023 09:08

I'm wondering if anyone else has a perfectly functioning older model, that only stopped connecting to the App after an update, but is now out of warranty and they're being told they have to buy a new upgrade? This seems extremely shady to me? I feel like they're trying to make it look good with the "try this, try that" for an hour, knowing full well that the App update kicked out and caused older models to be obsolete, even if they're not very old and still in perfectly functioning order otherwise. I'm just trying to find out who else is having this issue or has figured out a way to fix it? I don't want to discard a perfectly functioning tracker, because if I have to, I won't be back to Fitbit 🤷

 

Edit. I've just realised my battey life is also under 24 hours since the update. Fix this situation for your customers, Fitbit!

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‎10-11-2023 19:09

‎10-11-2023 19:09

Thank you for this. I've tried everything but I think you are right. It's been a bit over a week since the app update (which I hate) and now I can't sync. I've tried all the trouble shooting that used to work. AND I had to do the whole google log in thing even though I didn't want to. LOONG time fitbit user but kinda pissed.

 

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