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Wrong time, won't sync, can't pair!

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‎02-19-2022 13:42 - last edited on ‎12-18-2022 22:51 by Fitbit Moderator

‎02-19-2022 13:42 - last edited on ‎12-18-2022 22:51 by Fitbit Moderator

My Inspire 2 is having lots of issues. Around Christmas it stopped syncing with my phone. I managed to sort this out. Now the time is wrong. I have tried to sort this out but now I can't pair it with my phone.

It's only just over a year old and I'm seriously fed up.

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‎02-20-2022 09:01

‎02-20-2022 09:01

Hi @Claire456,

 

Have you tried the steps here to get your device to sync ?

 

Once you get the device to sync, the date and time should correct itself.

 

As far as pairing it, please try the following:

 

Restart the device as well as your phone and then try to sync.

 

Unpair the Inspire 2 from your BT settings on your phone and then pair it back up.

 

Remove the device completely from your Fitbit account and then set it up again 

 

By going through this sequence exactly as I mentioned, we can pinpoint where the problem is.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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