band for fitbit inspire

[rosieg67]

the band for my fitbit inspire has broken off the fitbit itself .  The band itself is complete but the connection has gone.  How do I make a claim for this under the warranty.

[Julia_G]

Hi, @rosieg67 , for a warranty claim you will need to get in touch with Fitbit Customer support.  Please go to contact.fitbit.com .

In this case it would probably work best to send them an email, as you can then include a photograph of the damage.  If you still have your receipt a photograph of that too would be helpful.  Alternatively be sure to let them know where and when you bought it (or the person who gave it to you bought it).

[rosieg67]

Thank you very much. It is appreciated

Sent from my iPhone