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bpm grey and not working

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‎09-07-2022 05:00 - last edited on ‎12-18-2022 21:04 by Fitbit Moderator

‎09-07-2022 05:00 - last edited on ‎12-18-2022 21:04 by Fitbit Moderator

bpm greyed out and not working.  Solution please?

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‎09-07-2022 05:48 - edited ‎09-07-2022 09:19

‎09-07-2022 05:48 - edited ‎09-07-2022 09:19

@Alusia   If your Inspire 2 is in On Wrist mode, swipe down on the screen to go to the Settings.  Make sure the Heart Rate is turned On.  This option is only available when you are in On Wrist mode.  The heart rate is off when you are in On Clip mode.  It takes several steps to put it into On Clip mode.  In my experience, it seems impossible to put it into On Clip mode and not know it.

 

Update:  There’s another thread and some users make it sound like the update put their tracker into On Clip mode.  This didn’t happen to me.

If you put your Fitbit on your ankle when you ride your spin bike, then you just don’t get it.
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