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can't file a claim

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‎06-13-2020 07:30

‎06-13-2020 07:30

The buckle on my band broke off and I'm still under warranty. I've been trying to file a claim for 2 weeks, but the website is not working. I cannot file a claim and the chat function isn't working. There also is no email address I can use to contact anyone. I am very frustrated with the whole company at this point - even though I was very happy with the product up until now.

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‎06-13-2020 11:12

‎06-13-2020 11:12

Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

 

Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎06-28-2020 10:40

In response to Odyssey13

‎06-28-2020 10:40

After checking in several times, finally in the 3rd week, the file a claim function was back up. Once I filed it, the company was quick and easy to work with. My replacement band is now on its way. 

 

In sum, I'm still happy with the product and even the service.  But they should keep better tabs on their website. If they had just put up a statement saying they knew they were having trouble and were working on it, I would have felt much less frustrated.

 

 

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