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iPhone X - can't see Inspire HR

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‎08-04-2019 16:59 - last edited on ‎08-05-2019 08:52 by Fitbit Moderator

‎08-04-2019 16:59 - last edited on ‎08-05-2019 08:52 by Fitbit Moderator

I've uninstalled and re-installed the app. I've uninstalled my device. I've rebooted my device. But every time I try to pain my Ionic HR with my brand new iPhone Xr, It keeps asking if the device is charged (yes, 100%), if it is on (yes) and if I actually have one. 

 

I followed all steps in this article, so please don't suggest it... https://help.fitbit.com/articles/en_US/Help_article/1872/?q=set+up&l=en_US&fs=Search&pn=1

 

Please help!

 

 

Moderator edit: updated subject for clarity

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‎08-05-2019 08:51 - edited ‎08-05-2019 08:52

‎08-05-2019 08:51 - edited ‎08-05-2019 08:52

@weissjl, welcome! It's nice to have you on board!

 

Let me help you setting up your Inspire HR with your iPhone and thank you for troubleshooting this issue. Try clearing the link between your phone and your tracker by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.
  • After this retry the setup.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-08-2019 16:19

In response to AlvaroFitbit

‎08-08-2019 16:19

That was exactly the issue. My old and new phone had the same ID and my Fitbit was confused. Thanks!

Sent from my iPhone
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‎08-11-2019 10:00

In response to weissjl

‎08-11-2019 10:00

@weissjl thank you for the update and sorry for the delay in mine. Happy to hear that your issue was resolved and for sharing what happened.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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