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inspire HR screen not scrolling

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‎12-27-2020 09:08 - last edited on ‎12-28-2020 04:57 by Fitbit Moderator

‎12-27-2020 09:08 - last edited on ‎12-28-2020 04:57 by Fitbit Moderator

My fitbit inspire hr screen is not scrolling. I am able to see the time on the screen, but am unable to access my stats or any of the other features. I have tried to reset it multiple times, deleted it from the app, turn on/off bluetooth, changing the clockface,etc. I have only had this fitbit for 2 months.

 

 

Moderator edit: format

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‎12-28-2020 04:21

‎12-28-2020 04:21

Hi @Amilliken248, welcome to our Fitbit Community. Regarding the scrolling issue that the screen of your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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