inspire HR shows back lines on screen

[KavyaShree]

Today I noticed that my Fitbit is showing lots of black lines and I tired everything like reset, update, uninstall, reinstall, and changing of clock. I tried every single thing but still it’s showing lots of black lines. I need a solution as soon as possible.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @KavyaShree, welcome to our Fitbit Community. Regarding the black lines that the screen of your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[KavyaShree]

Hi,

Still the screen is like that only and I haven’t got any solution for the black lines on the screen.

so when can I get a solution?  

[JuanJoFitbit]

Hi @KavyaShree, thank you for getting back. I got in touch with our Customer Service team and told me that they will get back to you via email soon. Please keep an eye on your email account.

Let me know if you have any questions.