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inspire HR stuck on the Fitbit logo screen

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‎07-25-2019 07:22

‎07-25-2019 07:22

I have had the Inspire HR since January. After charging it yesterday, it is stuck on the Fitbit logo screen. It won’t sync (Bluetooth thinks the device is off when it is on) with any devices and reset on the Fitbit doesn’t correct the issue. I tried syncing it with both a Windows 10 computer and an iPad. I just spent 44min on the phone with customer support only to have them tell me it’s a known issue (that the tracker is UNUSABLE) and engineering has been working on a resolution for 3 weeks with no anticipated resolution date or communication plan for when the resolution is complete. Does anyone have any more ideas or information on how to get the Inspire HR to reset so it’s usable?  Once again I am a disappointed Fitbit customer. 😞

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‎07-26-2019 11:33 - edited ‎01-01-2020 11:02

‎07-26-2019 11:33 - edited ‎01-01-2020 11:02

Hi @JJKong, thanks for joining this family, hope you like what find here!

 

I really appreciate the steps you've followed with our team. Thanks for sharing our feedback. Your voice is being heard. We're actively reviewing your responses and providing feedback to our product development team.

 

I'd like to know what model of phone you're using to connect. Please make sure it is listed here. Confirm that your Fitbit App and phone are up to date too, then you can follow these steps:

 

  1. Force quit the App and turn off your phone
  2. Open Fitbit App, go to Account (upper right corner) > Delete Fitbit tracker from the Account
  3. Open the Bluetooth Setting on your phone and delete Fitbit Inspire HR from there too
  4. Reboot Bluetooth to make sure your Fitbit is not there
  5. Restart your tracker  a couple of times and Access back to Fitbit App > Account to set up your Fitbit tracker back
  6. Turn on notifications

This has helped other users with similar issues. If your phone doesn't find your Fitbit, please give it a try again. Usually when you can see just the Fitbit logo on the screen the issue is more related to a pending update. Please check the Fitbit app > Inspire HR > Check if this is version 1.63.5.

 

Please keep me posted on the resolution! Smiley Wink

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