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inspire hr keeps crashing when trying to start run

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‎11-23-2019 17:57

‎11-23-2019 17:57

whenever i try and start a run the watch keeps crashing, it says connecting then freezes for a moment and the goes back to the watch screen.  i have tried restarting the watch and repairing to my phone and no luck... 

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‎11-24-2019 06:30 - last edited on ‎05-08-2025 04:09 by Fitbit Moderator

‎11-24-2019 06:30 - last edited on ‎05-08-2025 04:09 by Fitbit Moderator

@Isaac92 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Inspire HR crashing and thank you for troubleshooting this issue. Try doing a Factory reset on your device. Note that you will need to set it up again after this on your account.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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