help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

installation new Fitbit inspire HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-25-2020 05:38

‎06-25-2020 05:38

I've bought a Fitbit Inspire HR last week. I've tried everything to start the installation, but it doesn't do anything. 

I have a samsung galaxy S6, a Macbook air and a mac workstation. 

I'm not able to connect it to any of this devices. 

It can't get any bluetooth connection with the samsung galaxy. 

When I go to the app, I can't get passed by the screen 'with Fitbit tracker are you setting up' on any devices: the screen isn't shown fully, the Fitbit Inspire isn't shown as a choice.

I've tried uninstalling and installing the app, resetting the netwerk setting on my phone,...

Why isn't it working? Is there something wrong with the Fitbit itself? 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-25-2020 10:48

‎06-25-2020 10:48

I hate posting "me, too"s, but I also have a FitBit Inspire HR, a Galaxy S6 and a MacBook Pro and I'm having exactly the same problems that you are.  In addition I can't even make the "Affects Me, Too" button work either!  So I don't think the problem is at your end.

Best Answer
0 Votes

‎06-25-2020 16:32

In response to wlgj

‎06-25-2020 16:32

I have the same issue with the Inspire and I also use a Galaxy S6. I noticed that if there is another new unit trying to bluetooth connect, it usually takes over the spot. But even if I shutdown that unit, and I see the Inspire in the list of Available unit to pair, and start the pairing, the pairing never completes. Not sure why.

Best Answer
0 Votes