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not respond to tapping + not restart

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‎11-01-2019 11:28

‎11-01-2019 11:28

Hi

My Inspire HR is brand new but it does not respond to tapping all the time. Sometimes it works but sometimes nothing happens. I read that I should restart it. Followed all the instructions to restart but, hey, it does not restart either! (after 5 seconds same opening page remains)

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‎11-02-2019 12:38

‎11-02-2019 12:38

Anyone? Please?

Should I return it?

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