"Failed to Sync Device" error when Inspire HR syncs

[Lassy7]

Hello, 

I just received my Fitbit Inspire HR four days ago and there have been some syncing issues, most of which I am able to resolve by disconnecting and reconnecting apps. However, this morning the Fitbit App began reporting a new message on my iPhone SE: Failed to Sync Device. Yet, when checking online and checking the fitbit on my wrist, the data matches. I troubleshooted by following some steps online, but I'm still getting this message on my phone. I'm not sure where the syncing error is or why I am getting this message. It's not so much problematic as it is annoying. Any help would be much appreciated.   

Moderator edit: Subject for clarity

[YojanaFitbit]

A warm welcome to the Fitbit Community Forums @Lassy7! Thanks for troubleshooting prior to contacting us.

Congratulations on your new Fitbit Inspire HR, you did a great job checking the information on the help articles. Sorry to hear that you were having some connectivity issues when starting syncing with your Fitbit.

I really appreciate the time you took to report this syncing error message. We've passed this information to our team and we'll let you know if you need to do anything else to remove it.

I'll be around in case that you need anything else.

[Lassy7]

Thank you very much! Since my post I have been experiencing additional issues where data does not match the Fitbit/app/website, meals are failing to sync with MyFitnessPal, and all of my workout options inexplicably change to pilates. I spend a good amount of time each day troubleshooting these issues. I'm not sure if this is a problem unique to my device, or to the software. Any help would be greatly appreciated.   

[YojanaFitbit]

Hi @Lassy7, nice to see you around. Sorry to hear that you're having this issues with your workouts.

Thanks for sharing this information. If you're having issues with MyFitnessPal, I'd recommend re-linking the two accounts by doing the following:

1. Sign into your Fitbit dashboard.
2. Click the gear icon in the upper right corner and select "Settings" from the drop-down menu.
3. On the left side of your screen click "Applications."
4. Under MyFitnessPal, click "Revoke Access."
5. You can then re-link the two accounts by going to http://www.fitbit.com/apps/myfitnesspal.

What information is not matching in your Fitbit app. Can you please add an image of the stats that you're getting from your end?

I'll be around, let me know the outcome of this.