"No Device Found" on my Android phone

[PastorLeisa]

I've been dealing with the "No Device Found" issue for months and it is frustrating. It has now become a daily issue and multiple times throughout the day. The solution of uninstalling and reinstalling the app, turning off my phone, is not a viable solution for a daily problem that does happen multiple times a day. I had this problem with the Flex and I now have it with the Inspire HR, which is 2 day old. It should not be the end users issue to fix. A temporary fix is one thing but a daily, and sometimes multiple times throughout the day fix, is another. I didn't purchase a Fitbit to have to continually put up with this. Please FIX the problem and stop telling us to use these fixes. 

Moderator edit: Subject for clarity

[YojanaFitbit]

Hey @PastorLeisa thanks for posting your inquiry here on the Fitbit Forums. I've noticed that you contacted our support team and I really appreciate all the steps that you've tried to fix the syncing issues with your Inspire HR.

As mention in other threads, our team is aware of this. We're working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. 

To make sure your Fitbit Android syncs and receives notifications from your Android phone, open the Settings app on your phone and confirm or adjust the following settings:

• Turn off background restrictions or limitations:
  1. Go to Apps & Notifications > Fitbit app. 
  2. Tap Background restrictions or Background limits to turn off the setting.
• Turn off battery limitations:
  1. Go to Apps > Fitbit app > Advanced > Battery > Battery optimization.
  2. Change the view to All apps.
  3. Search for the Fitbit app and choose Not optimized.
• Turn on location services and allow the Fitbit app to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?
• If you choose not to run the Fitbit app in the background, you can still manually sync your Fitbit device by opening the Fitbit app. For more information, see Why won't my Fitbit device sync?

Thanks for your understanding, we'll let you know as soon as we get more information about this.

[PastorLeisa]

I was able to make the adjustments you suggested about battery and background. I do keep on "All Day Sync," and "Always Connected," in addition to "Automatic Location" on. So far I've not seen an improvement although the app on my Tablet was able to sync. My phone app will not sync at this time. I'm not sure why as both are Samsung devices. 

While this is a known issue does Fitbit have any idea when, or even if, this will be fixed? How long has it been a known issue? I was a Flex user for 4 years and wanted the HR capabilities and a slim watch which led me to choose the Inspire HR. I loved it for the 24 hours it worked! I'm asking about timing to determine if I want to keep the Inspire HR or go back to my Flex, which works fine. 

FYI - I did post a review in the App Store but have chosen to remove it to give Fitbit time to fix this issue as this negatively impacted the review. I believe in being fair and want to wait and see when it will be resolved. Thank you!

[YojanaFitbit]

Hi @PastorLeisa, thanks for getting back to me that quick!

We really appreciate the time you're taking to report this. This unexpected behavior is not happening with all Android users, but this issue has been escalated to our team and they are working on finding a fix. Sorry for any inconvenience while we're working on this and thanks a million for your understanding.

In the meantime, let me take the feedback and let's wait. These types of issues are very unpredictable, sometimes the solution is very simple but in some other cases we need to wait for the next update to give it a try. Hopefully, it will get resolve soon! 

I'll be around in case you have more questions.

[picapica]

I have the same problem. "no device found"is a regular theme ... It's a month since I received my fitbit as a gift, but it has also been a frustrating month! My android randomly refreshes after about 5,6,..8 tries, or not.. at which time I give up.  I've tried the suggestions given below, they do not help.. I'm using a Huawei phone and a Dell Computer, but ..

[Umbrella415]

I have been having this same issue as well. I can fix it by uninstalling the app and resetting the device, but like you said, it is getting really old as I keep having to do it. It is impractical to have to do this so often. Did your issue ever get resolved?