"No device paired"?

[Paris68]

On  my online account at fitbit.com, it says "no device paired" and none of my activities, etc. are updated.  BUT, I have an account, the app on my iphone, my device paired with the iphone.    I even have the fitbit dongle attached to my computer.  How do I remedy the fitbit.com non-recognition of my device?What am I doing wrong?  HELP?

[SunsetRunner]

Hello @Paris68 

Make sure your Inspire 2 does indeed show on your Bluetooth. Try turning your Bluetooth off then on again. If that doesn’t work then try logging out of the Fitbit App, turning your phone off for 1-2 mins then restart your phone and log back into your Fitbit App. 
If your still experiencing issues try restarting your Fitbit Inspire 2. Look here to see how it’s properly done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm You will not lose any data doing a restart on your Fitbit. 

😃 Hopefully this answers your question and gets you up and running again. Keep me posted 

[Paris68]

Thank you so much...as luck would have it, I had two accounts. it was
unknown to me because it was so long ago. PICNIC (Problem In Chair, Not In
Computer). In other words, I was the problem.

Thank for your help and I'll keep that in mind for future issues.

[SunsetRunner]

Hello again @Paris68 

I’m thrilled you were able to get things sorted out. 😃 Happy Stepping indeed!