red dot on envelope but no message?

[_Magda_]

When I look at my dashboard/tiles on my app it shows a red dot on the envelope in the top right hand corner which implies I have a message but when I click on it there isn’t any and the red dot won’t disappear??

[AlvaroFitbit]

@_Magda_, welcome! It's good that the community is growing! Sorry for the delay in my reply.

Thank you for reporting this. The team is aware of this issue, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

I'll be around.

[_Magda_]

This has been resolved now. Thank you for your message

[Stephanie9901]

Not fixed on my dashboard. 🙁 I have a red dot indicating a message, but messages/notifications will not open.

[Boldbutterfy]

I'm unable to click on the envelope with the red dot as well 

[Dawnners]

I'm only able to access mine via a computer - the notifications flip by so quickly I didn't even realize I HAD notifications until I got on my computer to log something difficult (a new food) and saw the dot.

[FlSeahawk]

I also have a red dot that won’t go away

Moderator edit: format

[Boldbutterfy]

Hi...not sure how it happened but I'm able to select messages folder and it opens now. I will say that when I was having the issue I had just updated the app....so maybe it needed more time???

[FlSeahawk]

My app is updated and I still have the red dot with no messages

Sent from my iPad

[yogiebear]

Ditto , red dot but no notifications

[FlSeahawk]

Still have red dot. No explanation

Sent from my iPhone

[DavidBrent]

so if i cannot resolve this can i just remove notifications from the app?

[DavidBrent]

if i remove the app from my iphone can i replace it and keep my data?