this app is no longer shared with you. to use it you must buy it from the app store

[nancyro]

nothing is working - steps weren't registering this morning on my wrist device so I put it in walk mode and carried my phone around -steps didn't register but distance did - then I did the update and I am now getting the above message - the app won't open on my iphone at all now and the app store isn't even giving me the option of buying it.  

how can I fix this and get my fitbit to work again?

[MarySolyntjes]

Ditto for Versa

[Ringdk · Accepted solution]

I deleted the app from my phone and reinstalled from the app store and now it works fine

[nancyro]

my inspire wrist device is finally registering steps 
I still can't sync with my iPhone since the app kicks me out and that message pops up. 

[nancyro]

I will try this and hope for the best result!  thanks



woohoo It worked this time. 

I didn't lose data thank goodness!

[Not_so_fit_bits]

I just had this problem... had to uninstall the App (and delete data). Re-installed App and had to set up device again. A pain as all settings (like notifications) are lost, but at least the problem is fixed.

[Mage271]

Hi Ringdk, I followed your advice and everything is working fine again. Thanks

[bobobobob]

I had same issue. I deleted the app and reinstalled. I DID NOT lose any data.  Hopefully it will be the same for you.  

[TammyH64]

I ended up calling support- I had to uninstall and then reinstall the app. It synched right up to my device and is working fine now .

Annoying, but easy fix.

[DalePH]

Sounds deleting and reinstalling is the way to go. Sucks to lose the data. I wonder why we’re having this issue? Thanks for the help.

[DalePH]

Yay! I didn’t lose any data. Just had to reinstall and sign in again.

[MicroCroz]

Did it erase any saved data?

[MarySolyntjes]

Mine did not lose any data, notifications working as before, etc.

[kwe715]

Did you loose all you previous information/workouts?

[YodaTigers]

Did you lose all your data after deleting and reinstalling 

[TBone5]

To make sure your data is preserved, you can try “offloading” the app and reinstalling (instead of deleting):

Settings > General > iPhone Storage > Fitbit > Offload App

This worked fine for me.

[Cunneen]

I deleted the Fitbit app and reinstalled but when I try to logon, it just spins

[Cunneen]

After restarting my phone, I was able to get into the app but it is not syncing.

[ClemHarvey]

It's clearly a new iOS/App Store bug with the recent iOS 13.5 release. Some common apps that may run into issue in iOS 13.5 are Fitbit, YouTube, Twitter, WhatsApp, Facebook, TikTok, LastPass, and more. What finally solved my problem was to Open Settings > General > iPhone Storage > scrolling down to the app "Fitbit" and selecting > "Offload App" and then reinstalling it.

This did not delete my Fitbit information as per the offload feature, and I no longer gets the error. I hope this helps others struggling with the issue especially after an update. 🙂

[DannyLSmith]

I lost everything past two days ago.