time works but nothing else

[whattheheck1]

Went to make a final check on steps last night at bedtime and couldn't scroll up or down.  Only the time work.  The button on the side wouldn't even let me see battery life.  I've only had this for a month.  What do I do?

[Julia_G · Accepted solution]

Hi, @whattheheck1 a restart will probably fix this.  Here are the instructions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

You might need to press the button for a little longer than 5 seconds before you see the smiley face.

I hope this works!  Let us know how it goes.  Welcome to the forums!

[whattheheck1]

Genius!!! It worked!!! You have my gratitude!!! I was so afraid I'd have
to buy another one!! (No smiley face, though, but I'm good with that!)

[Julia_G]

I am so glad that this worked!