won't reset, won't swipe.....NOTHING !!

[kattracks168]

Just got a Fitbit Inspire HR....After charging it all night on a wall charger , it still just keeps scolling the logo.   I tried the  recommended reset instructions several times , and still it just keeps scrolling.   No response to touch, no time display,  no smiling face......help.  I am about to throw this thing out the window.

[wtksk8r]

Some info please. Did you download the Fitbit app on your phone? Have you set up an account with Fitbit? Did you try adding your Inspire HR to your account? The unit needs to be added to your account to be activated.

[kattracks168]

I set it up on my desktop computer because that is where I want to access the info .   The device is added on the computer.....I see the programs.   Nothing on the fitbit.

[wtksk8r]

Curious. Did you get a 4 digit code on the Inspire HR to link it to your account? Does your dashboard have any data from the unit?

[kattracks168]

no and no. 

And thank you for  taking time to try and help me.

[wtksk8r]

OK. I am not certain that you can link the device to your account through the computer. Also syncing the data is through bluetooth with your cellphone. Once linked and syncing you can see the information on the dashboard on the computer. Suggest the following:

1. Download the Fitbit app to your cellphone.

2. Log in to your account on the app - if you have not set up an account then it will ask for user name and a password for your account.

3. Add the Inspire HR to your account. 

Let me know if you get stuck or need any additional information.

[kattracks168]

to set the device up on my computer, I had to purchase a special receptor that converts the computer to bluetooth.  Purchased right from fitbit for  that specific purpose.   I do not want it on my phone which I never have with me , anyway.  Yeah, I'm a weirdo.

Thanks for trying, anyway.  I will probably just give this **ahem**ed thing to a friend who is more tech savvy.   I will continue to use my ipod nano.  

[wtksk8r]

The instructions for using the dongle to link the unit to your account is here:

https://help.fitbit.com/articles/en_US/Help_article/1873.htm

Hope this helps. Let me know if it works out or if you run into issues.

[kattracks168]

that is the exact page I have used, over and over again.   I did get to the point, just now, where the fitbit sends a code..    Now the screen just shows a horizontal white line and will not reset, either.   Do I just have a defective unit ??

[wtksk8r]

I can think of one last thing to check and then I am out of ideas. Check the computer's bluetooth links and see if the Inspire is linked to the computer. If it is then unlink it and then try the Fitbit program again to see if it will show a code. 

If that does not work then the next option is to try the help folks. Note that they will make you run through the restart and ... anyway the link is here and they have a live chat section for quicker answers:  https://myhelp.fitbit.com/s/support?language=en_US

[kattracks168]

It does send a code, occasionally    And I punch it in and then a horizontal white line appears across the fitbit screen, every time.   Nothing.  I called the help line and they were stumped, also.  Probably a defective unit.   Anyway, a new one is being shipped to me. 

Thanks for all your help today !!

Kat