1 day battery life Versa Special Edition

[Olivia918]

So have been noticing my Versa Special Edition battery has a 1 day life and this just started about a week ago.  I bought my watch at Best Buy on November 2019 and it use to last 4 to 5 days without charging. I followed directions to always charge it for 2 hours. I did a hard reset and right now I just did the new update. I’m not as active as I once was since the beginning of the year because of being in quarantine so I don’t understand how the battery is draining so fast. Is there anything else I can do to fix this issue?  Like changing the battery?

[WendyB]

Please clean the contacts

Then Do a Restart

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

[Olivia918]

So I cleaned contacts, restarted and give it a couple of days and the watch still only last for a day. I clean contacts every time I put it to charge and still. This morning at 1am I took it off charger before I went to sleep. Right now at 10:42am the battery percentage is at 77%

[Olivia918]

It’s now 11:36pm and it’s at 36% 

[Olivia918]

I woke up this morning at 4:30am and battery percentage was at 17%. I need help with my warranty for this watch.

[Olivia918]

I have done everything you have told me to do and battery keeps draining fast now the heart rate doesn’t work. 

[Olivia918]

So back on August 22nd I had complained that my watch was not keeping charge and would drain in a day also heart monitor was Not working. Wendy told me to  clean the contacts and restart it and I did a reset and now the watch can not connect to my phone. It can’t find Bluetooth. I deleted the app And reinstalled, the app says it’s searching for device but my phone says it’s Bluetooth connected. I even turned off my Bluetooth and deleted the app and tried everything all over again. I’m frustrated because this is my second Fitbit I had to purchase again because the first one burnt out after having the first one for 2 years and this Fitbit I just bought in November it’s just 9 months old and already having problems. Hopefully I can get this issue resolved. 

[Andyathome2]

The same thing has happened to my Versa 1. As soon as I updated to 71.6.19 it only lasts a day and runs out over night which is useless for sleep tracking!

It also keeps saying there is an update available on the app even after I keep installing it....driving me mad!!