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11 month old Fitbit Versa Dead

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‎06-01-2020 13:32

‎06-01-2020 13:32

I have had my Versa for 11 months. It will not charge. Ive tried different adapters wall outlet, and computer. I have tried my spouses fitbit charger.bi have cleaned the backnof the fitbit. It will not power on. Will not factory reset. Nothing. It was working fine on Saturday. When I woke up Sunday morning it was dead. Any ideas? 

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‎06-01-2020 15:26

‎06-01-2020 15:26

Hi @Bc628, welcome to the community.

 

I'd recommend contacting customer support (here), they should be able to discuss your options with you. 

Community Council Member

Nathan | UK

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