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2 FitBits in 1 year both DEAD!

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‎08-13-2019 20:30

‎08-13-2019 20:30

I purchased 6/18, it died 12/18.  One day lines went across the screen, the next day dead.  fitbit replaced that watch with no hesitation, 7 months later - Dead.  One day the screen stopped working, the next day the battery drained in hours, the next day dead.  fitbit will not replace because I am out of warranty. The warranty should have started over with the new watch. I am a single mom who splurged on myself.  $250 down the drain.  What a WASTE of my hard earned money!  They refuse to replace it.  Only offering me a discount. Why would I continue to invest, throwing my money out of the window.  I have been wronged!!

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‎08-16-2019 13:07

‎08-16-2019 13:07

Welcome to the Fitbit Community @NikBG. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing your experience with the Fitbit Versa and Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. 

 

I'll be around if you need further assistance. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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