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250 hourly step goal didn't record on the Fitbit app

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‎05-17-2019 16:56 - last edited on ‎05-18-2019 08:12 by Fitbit Moderator

‎05-17-2019 16:56 - last edited on ‎05-18-2019 08:12 by Fitbit Moderator

Suddenly a couple times this week my versa states I completed my 250 per hour but my phone app doesn’t show them.

 

 

Moderator edit: updated subject for clarity

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‎05-18-2019 08:11

‎05-18-2019 08:11

@AnneBF Welcome to our Fitbit Community! I'm happy to assist you with the 250 hourly step goal issue that your Fitbit app is experiencing.

 

Please make sure that your phone has the most recent Fitbit app version. If your phone is Android, please clear cache and cookies of your phone. Finally, try logging out of the app, restart your phone, open the app and log back in. There are times that the app takes a little while to update the information.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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