250 steps per hour on versa do not match app

[Erin11292]

My Fitbit Versa says that I have completed 4/9 hours today, while the iPhone app says I have only completed 1/9 hours. This is very frustrating - I paid a lot of money for this device. 😞

I have tried:

syncing

logging out and back in

restarting my phone

PLEASE HELP. 

[Marrrmaduke]

@Erin11292 what can you see on your Dashboard on Fitbit.com? Does it matches there?

[Erin11292]

No. The only place it is correct is on my Versa. 

[Erin11292]

No, it is only accurate on my Versa. 

[Marrrmaduke]

@Erin11292 it seems like the data did not sync. Please open Fitbit mobile app, tap on Versa icon and scroll down to sync section. When was the last sync?

[Erin11292]

I have done that many times. Everything syncs except for the 250 steps per hour data.

[Marrrmaduke]

@Erin11292 Please try this:

1. Reboot your Versa (press and hold the left and bottom right buttons until Fitbit logo appears)

 2. Log out/log in to your Fitbit account to refresh the data

3. Force sync it on your Fitbit app and Fitbit.com Dashboard