250 steps per hour showing on my Versa Lite but not on the app

[Rellemay]

.when I sinc my Versa lite the 259 steps o

In the hour that I have done do not all register on the app even though they show on my Versa...I have tried restarting and updating but for the last 2 days only some og the steps are showing on the app.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Rellemay, welcome to our Fitbit Community. Regarding the missing steps issue that your Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch. Finally, monitor your watch during the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[Rellemay]

Hi, thank you

The app recorded my 250 steps per hour ok yesterday.....but I will give it
a reset anyway...

Cheers Narelle

[JuanJoFitbit]

Hi @Rellemay, that's great news! I'm glad to hear that your app recorded the 250 steps per hour properly. Thank you for posting the update here and please don't hesitate to get back if you see anything unusual.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀