2ND REPLACEMENT ON VERSA AND NOW COMPLETELY DEAD

[MistyBurgess]

Hello,

FitBit replaced my Versa back in Sept 2018 due to my screen black and not able to see anything on it. Now, 2 months in to this replacement my Versa is completely dead. Unable to restart it. I fully charged it last night. Yesterday I noticed that I was unable to pull my notifications down or even swipe to the next screen. 3 days ago it said I did 430 some min of exercise and there was nothing activated on either the app or watch. 

Please let me know how this can be fixed. I love FitBit and I've used it for many many years. I am just not too happy with the Versa's performance at this time. 

[MissAmara]

I'm having a similar issue. I can only see the date on the top of the screen. Sometimes my screen is squished into the top half of the actual screen.  Other times its black. Yet still records my sleep and steps 

[GreginJaxFL]

I went though three before I gave up.

[RangerAnnie]

I am having similar issues. My Versa is about 8 or 9 months old and suddenly I am experiencing partial screens or total blackout. Also last night around 11 I was sent a notice that my battery was low (it had been fully charged 2 days before). Unfortunately I was in bed and didn’t get

the notice until this morning. By then it was too late as my watch quit tracking my sleep at 4am. It took an hour and a half to charge to 100% and now I’m back to black screen. Really frustrated. 

[MistyBurgess]

That's not encouraging. Lol

[Marrrmaduke]

Have you tried rebooting your trackers several times by pressing and holding the left and bottom right buttons until Fitbit logo flashes?

[MistyBurgess]

Oh yes... But it doesn't even turn on or vibrate. Last time I had an issue
I'd at least get a vibrate. I get nothing now. Absolutely dead.

[RangerAnnie]

Yes. Several times.😒

Sent from my iPad

[KristenWolf]

I'm in the same boat. My first one went black and wouldn't do anything, after 5-6 months.  Now the replacement is not working after about a month.  The clock face is just vertical colored lines this time, can't access anything or sync to phone.  Tried "chatting" with support, and ended up so frustrated I gave up.  

[RangerAnnie]

I’ve got the straight colored lines too at least until it turns off again.
I’m very disappointed and surprised. I’ve had Fitbit products (One, Charge, and Blaze) for years and never had trouble. But sounds like replacing my Versa only delays the issue.
Very sad.

Sent from my iPad

[Marrrmaduke]

@RangerAnnie @MistyBurgess @KristenWolf @GreginJaxFL @MissAmara One more thing you can try is factory reset, using the buttons as described below:

1. Press and hold all 3 buttons
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

I am afraid though, this might be a hardware issue and you will need to escalate to Customer Support.

[KristenWolf]

Yup, I tried this too (multiple times).  They are sending me a replacement, so hopefully third time's a charm!  (I'm not too optimistic)

[MistyBurgess]

They are also sending me a 3rd replacement... Hopefully the bugs are worked out and this one will last longer than a few months. Good luck to you on yours!!!

[RangerAnnie]

Thanks
They sent me a replacement and it’s working fine so far. Like you, I hope it lasts.

Sent from my iPad