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2nd Versa to go black in 5months??

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‎01-21-2019 19:33

‎01-21-2019 19:33

 I bought the Versa back in August.....first went out in late October/early November and they were great about sending a replacement however this is now January and my 2nd Versa is completely dead. Like the first one, the screen is dim but there's no activity....no vibrations or changes to the screen when buttons are pressed and reset attempted. The sensor on the back is also off completely and makes no difference when attached to a charger....not sure if it's just a fluke that I happened to get 2 malfunctioning trackers but it's really disappointing....I'm just curious if anyone else experienced this issue at all? I don't swim, at least not since I've purchased it and I typically take it off prior to showering. Don't want to return it but I have 10 days left to do so and would rather put the money towards something that will work if this is a common issue 

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‎01-22-2019 09:17 - edited ‎01-22-2019 09:19

‎01-22-2019 09:17 - edited ‎01-22-2019 09:19

My first one died in October and they gave me hard time about getting a replacement. I purchased two in April for my husband and I. His has worked flawlessly but mine never synced properly, had phantom steps, and would abruptly stop tracking in the middle of my workouts. Ive had the replacement for 3 months and so far so good. I also had a charge 2 that broke twice within the warranty period. The 3rd one still works and its been 3 years.  Their customer service isnt what it used to be  which makes me wary of buying anymore fitbits. Look at reviews on Amazon for any other trackers that interest you. They all seem to have their fair share of problems. To be honest Id probably just get my money back. Buy a new one so you can get another 1 year warranty or choose something different.  If you call for a warranty replacement this time they may tell you that you have to mail it back so they can look at it.. Which is a joke because they dont have repair centers. The watch is freaking amazing when it works.  Good luck

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‎01-22-2019 11:48

‎01-22-2019 11:48

Hi

 

Im on my 3rd Versa now.

 

Each of them have had a flickering screen.

 

So frustrating.

 

Like you, I cannot believe I would be so unlucky to have had 3 with the same issue!

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‎01-22-2019 11:56

‎01-22-2019 11:56

Hi, regarding this "Don't want to return it but I have 10 days left to do so", I would advice to do that and contact Customer Support again. When you get a replacement, maybe this could be "Third time's a charm." In all other cases you hve to buy a new one, costing your money. 

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