3 month old Versa not tracking Sleep and Steps well

[RunnerMish]

This is my 2nd fitbit (Charge 2 first) and its my 3rd month with the Versa. I liked it until this week.  Now it is telling me I'm asleep when I'm cooking - and that I'm awake when I'm asleep sometimes.  This is day 4 of issues.   I walked up and down my hallway last night and it did not add the steps.  I rebooted according to other suggestions 4 times yesterday and these issues persisted this morning.   I feel like i have a defunct Versa. What do i do now? 

[Islandgirl1983]

IM HAVING THE SAME PROBLEM -- and its SO incredibly annoying.

[71JayCee]

I'm having similar problem. First, I don't always get notification vibrations to move (every hour). Second, last night while standing at sink, washing face, it said I took 50 steps. Same with petting dog a few days ago, said steps were taken but I was sitting and petting dog! 4 days ago dashboard reported that I had exercised for a few hours, after 10pm (heart rate over 90bpm). I was in bed sleeping.   

I have done nothing to address these issues. Not even sure what to do. Where do I start? I've had an HR prior to this and did not have these issues. I received this as a Christmas gift - disappointed that I'm having ANY issues with it. 

[RunnerMish]

ya it feels like a glitch with the software more than a device issue. Mine was pretty accurate for 2 months. This is just new.  Have you rebooted it a number of times?     I'm wondering if anyone on here will actually address issues or is it just a complaint site 😉 ...

[PhoenixCruiser]

Mine 3 month old Versa is doing the same.  I walked over 10 minutes on my treadmill and that wasn't counted towards my exercising minutes and the steps have been way off for two days now.  It also tracked my treadmill as an elliptical.