3 months of Fitbit Premium for free with a Versa 2. How???

[Tomtomato]

As I had already a one month trial of Fitbit Premium (against my Versa 1), I have contacted Fitbit support to understand how I can get 3 months trial with my Versa 2.

It has been 15 days so far since the support ticket was created, and they still haven't managed to extend my trial by 2 months...

Another shocking level of customer support from Fitbit. I love my Fitbit devices (I have had a Charge, Charge HR, Versa, Versa 2) but the level of customer support is very poor every time...

Best not to have any issues.

[SunsetRunner]

Hi Tom, have you read somewhere about a 3 month trial?  I can't seem to find any information about it anywhere.  If you have a link could you share it so we can investigate further?

[Tomtomato]

To clarify, I have the Special Edition model.

According to Fitbit's website:

https://www.fitbit.com/uk/shop/versa

"Special Edition Versa 2 includes a 3-month trial of Fitbit Premium."

[JohnnyRow]

See https://community.fitbit.com/t5/Fitbit-Premium-Coach/Unable-to-activate-3-months-trial-of-Versa-2/m-...

Slightly different case but sounds like 3 month with special edition starts automatically after current free trial.

"I started a chat session and got this...

Christin: The 3 months trial will succeed after your 7 days free trial.

Basically sign-up to the 7 day free trial and when this ends you will automatically get 3 months (90 days) free trial and Fitbit Premium.

Agent had no idea why this information isn't easily available to buyers."

[JohnnyRow]

"I started a chat session and got this...

Christin: The 3 months trial will succeed after your 7 days free trial.

Basically sign-up to the 7 day free trial and when this ends you will automatically get 3 months (90 days) free trial and Fitbit Premium.

Agent had no idea why this information isn't easily available to buyers."

[Tomtomato]

Unfortunately, not working for me.

I had the 7 day trial on my Versa 1, then I paid for 1 month.

During that first month, I bought the Versa 2 and stopped using the Versa 1.

They still can't figure out how to give me a 3 months trial on the Versa 2 now, as I am supposed to be entitled.

Support ticket has been open for 3 weeks now...

Same answer received 3 times when chasing:

"Thanks for letting us know about this issue. The issue is currently escalated to our highest level support. We’re aware of it and are working to identify a resolution as quickly as possible.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track."

[JohnnyRow]

Let me try to clalrify one thing:

Premium applies to the app and account, not the tracker.  The tracker does not act any differently with or without Premium.  The difference is in how the app handles and presents the data.

[Percula]

Has anyone with the special edition actually successfully received the three month free rolled after the 7-day free that is open to all?

I see lots of posts asking about this issue but can’t see anyone successfully receiving??

[Tomtomato]

"Premium applies to the app and account, not the tracker."

Well, apart from the fact that Versa 2 Special Edition devices get 3 months trial of Premium, so the tracker has something to do with Premium.