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3rd party watch faces show incorrect stats-Versa

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‎06-09-2018 02:09 - last edited on ‎10-18-2021 14:21 by Fitbit Moderator

‎06-09-2018 02:09 - last edited on ‎10-18-2021 14:21 by Fitbit Moderator

Using any 3rd party watch shows incorrect stats compared to the app. Example: The app shows 20k steps but any 3rd party app only shows 7k. If i switch to a Fitbit made watchface then the stats are correct.
I've forced closed, reset app and watch and the stats still don't sync.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎06-11-2018 07:50

‎06-11-2018 07:50

Hello @Tashrader, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention. In order to check that your Versa is working correctly, please change the clock-face to a Fitbit one. If your data (steps, heart rate, distance, etc.) is showing as it should, my best recommendation would be contacting the developer who created the clock-face to let them know about this issue, as we don't provide specific troubleshooting or support for 3rd party apps or clock-faces. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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