4 month old Versa 2 black unresponsive screen

[Donamarie]

Good morning all ! So I bought a Versa 2 in March , so only 4 months old and well within warranty. Yesterday morning I put it in ( as I do 1 st thing when I get up ) . I was sitting outside and had to check the time - I tapped - turned my wrist, nothing . Black screen ! I thought maybe the charge , so threw it in the charger ( it was already charged ) but I let it get to 100% . Still nothing! 
called Customer support .

I was “ talked through “ what seems to be the normal answer , factory reset - do this ( already had done ) do that ( already had done ) - this is like my 5 th Fitbit - and 2nd that the screen has gone . 

Got it working- although I explained very dim - she knows the settings- ya , I already did that 🙂 . I know my way around. 

not a lot of help from support. Was basically told - call back if any more issues ? Hmmmmmm 4 month old Fitbit $179.99 - Black unresponsive screen - pretty sure that’s an issue .

so call back when it happens ( and it will ) again - and then maybe it will be enough time that you can prorate ? And not warranty?, 

pretty disappointed! Next Fitness watch won’t be a Fitbit 

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Community forums, @Donamarie. 

Thank you for taking the time to share your feedback regarding the inconvenience that you experienced with your Versa 2 watch. The team of developers is aware of the reports from users about display issues and these comments are always useful to continue to improving the quality of products and services. 

It's good to know that your watch is working properly again. Don't hesitate to contact the Customer Support team again if you continue to experience the same difficulty. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Thank you again for sharing all this feedback, have a great day. 

[Donamarie]

Hello Davide , it is not working properly. I am tapping tapping the screen . It’s black and then randomly works . I almost don’t want to call again only to be told to “ factory reset “ or change the watch face ? 

[DavideFitbit]

@Donamarie Thank you for your reply and your feedback about the Versa 2. 

Since you already tried all the troubleshooting steps that could be found in the forums to try to resolve this, it would be necessary to continue the assistance process with the Customer Support team so they can let you know how to proceed. Make sure to let them know if the steps that you already tried so they can provide further instructions. 

Have a great day.