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A black screen, display touch and Fitbit Pay doesn't work

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‎03-14-2020 20:08 - last edited on ‎03-17-2020 17:54 by Fitbit Moderator

‎03-14-2020 20:08 - last edited on ‎03-17-2020 17:54 by Fitbit Moderator

So many problems, where to start?!  I had 1 good week with my Versa 2 following Christmas.  From there it's been all downhill.  Not long after receiving the watch, I was unable to put it on sleep mode at night because it was so hard to turn the feature off.  The screen would stay black for days.  When I turn my wrist to look at he display it only activates about 20% of the time.  I'm unable to wake it with the button during those times either.  If the display does appear, it rarely ever lets me swipe in any direction to use other features.  I've been unable to use my ATM card numerous time's due to black screen.  Often I look down to see the fitbit logo on the screen as well.  It's infuriating to have a watch that is supposed to offer all of these great tools yet it doesn't even function consistently at the basic level of telling me what time it is.

My question is whether it's worth trying to get this fixed or am I going to have these same problems even with a replacement?  I wish Amazon could just help me but it sounds like I have to send a video to Fitbit?  And then I hear people saying they've waited months for a replacement.  I wanted to love the Versa 2 but it's an annoying test of my patience every time I turn my wrist.

Thanks!

Jordan

 

Moderator edit: updated subject for clarity

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‎03-17-2020 17:52

‎03-17-2020 17:52

Welcome to the Fitbit Community @JordyB23.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for your feedback.

 

Our team is constantly working to improve our products and services. I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of assistance.

 

If you have any question, please don't hesitate to contact us back at any time.

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‎03-19-2020 08:50

In response to EdsonFitbit

‎03-19-2020 08:50

I did an online chat with a Fitbit rep and after doing some troubleshooting my watch still wasn't working. Thankfully, a new Versa 2 is on the way!  I've had such a frustrating time with this watch and was really grateful for the support and willingness to help.  Hopefully this one will be flaw free!  Thanks for the great customer support!

-Jordan

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