A call to customer support - Satisfied!

[eshahwan]

I made a call to customer support today asking them about “inaccurate step count” in my newly purchased Versa.

The technician who answered my call was friendly, knowledgeable & patient.
She was calm, supportive & took her time to ask the right questions, listened to my responses & performed the step test (100 steps three times) while she was on the phone. After following her instructions during the “three times100 step” test. I realized that the steps were indeed accurate & I’ve learned a lot from her. I’ve performed the same test on my own this afternoon & the steps still accurate. Btw, before the call I was doing the test wrong. 

I’d encourage anyone who has inaccurate step count reading in their new Versa to make the call to customer support. 

I’m glad I made the call. I’m also very happy with the Versa purchase and Fitbit customer support!

[Odyssey13 · Accepted solution]

Hello @eshahwan

How refreshing to hear a positive word on the awesome people at Fitbit.

Glad you're finding your way around the Versa and have joined us on the forums.

Keep on stepping!

[RobertoME]

Hello there @eshahwan awesome to see you one more time in the Fitbit Community and thank you @Odyssey13 for bringing this to my attention.

I was happy to read your feedback, regarding the attention provided by our support team to resolved your concern with the step accuracy of your Fitbit Versa. Rest assured I will pass forward your comments to our team, in order to continue offering the same quality of help to all our users. This is an example for all of us!

Take care and stay awesome!

[WendyB]

Always good to hear! Glad they took care of you!