help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

AFter weeks of synching issues now versa disappeared from app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2018 09:06

‎09-04-2018 09:06

After having struggled with synch issues for weeks today my Versa is no longer visible on the app, it is simply vanished. I presume I can do a factory reset and then set it up again, but really? It should not become a job to manage your tracking device, the expectation is that it works and that it is not a sensitive little flower that I need to treat carefully. My Charge HR never had any kind of problems of that sorts.

 

Best Answer
0 Votes
2 REPLIES 2

‎09-04-2018 09:27

‎09-04-2018 09:27

That happened with a friend's Alta HR. He ( or his grandkid) was fiddling with the app while on vacation and somehow deleted it from his account unknowingly. Told me he had a problem syncing and I discovered it was gone. I would not worry too much. Just add it back.

Best Answer

‎09-04-2018 09:49

In response to SunsetRunner

‎09-04-2018 09:49

My Versa has done the same thing and I did remove the device and added it back. I get to where it says 'Found it!', then is sits there "connecting to Tracker'. I'm connect to wi-fi and Bluetooth. This has happened once before and I removed and added back, but it worked then. Also, I've completely shut down my phone and started up again then started the remove/add process all over again to no avail!

Best Answer
0 Votes