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AZM lost after firmware update on Versa 2

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‎10-22-2022 17:22 - last edited on ‎10-23-2022 11:45 by Moderator Alum

‎10-22-2022 17:22 - last edited on ‎10-23-2022 11:45 by Moderator Alum

Brand new Versa 2 as of last week. I was alerted of a firmware update on 10/21/22 and took it. Prior to the update I had 103 zone minutes and after they were gone! My heart rate data now shows that a 4 mile hike was all below active zone rates despite me being able to see on the graph that so was clearly in cardio zone. Online chat support was not able to resolve. Anyone else having issues?

 

Moderator Edit: Clarified subject

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‎10-23-2022 11:43

‎10-23-2022 11:43

Hi @Mimi030312, it's good to have you back.

 

I appreciate your comments. I verified with support and I would suggest you continue the communication with them as you have a case open.

 

Have a good day.

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