Ability to control Spotify music on Versa 3 while exercising

[katema2sek]

WHAT IS THE POINT of having Spotify on the Versa 3 if you cannot control it while exercising? This is insane and was an issue with the Versa 2 and Fitbit still didn’t fix it with the Versa 3. This is my last Fitbit. Biting the bullet and going to Apple.

Moderator Edit: Clarified subject

[Smstext]

To many friends who had fitbits have left, must admit this will be my last Fitbit unless Fitbit sort out the numerous issues like Spotify, not being able to add music to device unless you subscribe to Deezer. The amount of times you can't use premium features as Fitbit servers can't cope. I'm so disappointed with Fitbit to how they use to be. Same reason I left apple years ago and I'm afraid soon as you lose a customer they won't go back to you till their current supplier starts making the mistakes you did and pushes them to look else where.

[MarreFitbit · Accepted solution]

Hi there, @katema2sek @Smstext. Thanks for visiting the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Note with Versa 3 you can only start a playlist before doing an activity but while doing an activity, you cannot skip, pause or even change the volume of songs until you end the exercise.

For more information, see: How do I control music playing on Spotify? and How do I control music with my Fitbit device? 

Thanks for taking the time to share this suggestion about allowing Fitbit Versa 3 to storage your personal music. We rely on feedback like yours to help us develop products and features that we know our community wants to see. I'd suggest adding your comment and vote to this feature: Music storage on Sense/Versa 3. If this suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

@Smstext Regarding Fitbit Premium, can you please let me know what kind of issues you're experiencing? Meanwhile, please see What should I know about Fitbit Premium?

Look forward to hearing from you.