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Accidental restart on my Versa

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‎11-06-2019 20:01 - last edited on ‎11-07-2019 06:09 by Fitbit Moderator

‎11-06-2019 20:01 - last edited on ‎11-07-2019 06:09 by Fitbit Moderator

I accidentally reset my versa lite and it failed and it isn't connected to my phone. What do I do?

 

 

Moderator edit: updated subject for clarity

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‎11-06-2019 21:17

‎11-06-2019 21:17

If you did a factory restart then the Versa will need to be setup as if it was removed from the original box. 

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‎11-07-2019 06:07

In response to Rich_Laue

‎11-07-2019 06:07

@Chillman18, welcome to our Fitbit Community! I would like to follow up on the connection issue that your Versa is experiencing.

 

My friend @Rich_Laue is correct, please make sure to follow the setup process as described in this help article. In case the issue persists, let me know what is the brand and model of your Versa.

 

Keep @Rich_Laue and me posted on the outcome.

JuanJo | Community Moderator

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