Accidentally unpaired versa, wont re-pair

[LisaJay00]

i opened my fitbit app on my iphone 6s one day and some message popped up about unpairing and i accidently pressed it so now my versa will not pair to my phone. i have tried all recommendations to re-pair it and it just keeps saying to turn bluetooth on to discover a device. the bluetooth on my phone is ON and my phone is discoverable. i have rebooted my phone 100 times, turned the bluetooth on/off, deleted all devices out of fitbit app, etc and it will not pair it just keeps telling me to turn bluetooth on.

the data is fine on the watch itself it just wont pair to the app on my phone.

p.s. both my iphone and fitbit app are up to date.

Moderator edit: format

[JuanJoFitbit]

@LisaJay00 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I appreciate the time spent trying the troubleshooting steps you mentioned above.

I'd like you to try the troubleshooting steps that are listed in this help article, under the subject "Troubleshooting". This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[LisaJay00]

 THANK YOU. at long last it's fixed.

i had to go all the way to step 10 and uninstall and reinstall the app and reinstalling the app took like an hour+ for some reason and then setting up the versa took another hour+ but it works and syncs now and i also get my alerts on my watch again (which had stopped)

thank you!

[JuanJoFitbit]

@LisaJay00 that's great news! I'm so glad to hear that you managed to get the issue resolved. Thank you for sharing the steps you took and thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀